How It Works
What is Music Hub?
Use Music Hub to play music on your Samsung device and purchase albums and tracks from our extensive catalog. Listen to 30-second previews of all songs and get customized recommendations to help you discover new music!*
Choose to upgrade to Music Hub Premium to upload your personal music collection to the cloud, stream full-length songs from the Music Hub catalog, and listen to radio.
Create a Samsung account via the Music Hub app on your mobile device to get started.
Currently available in these countries.
*Song and album purchases not available on all mobile carriers. Check with your carrier for details.
How do I download the Music Hub app?
If Music Hub is not already on your device, download it from Samsung Apps or Google Play.
How do I create a new account?
To sign up for Music Hub:
- Open the Music Hub app from your mobile device. (If Music Hub is not already on your device, download it from Samsung Apps or Google Play.)
- Sign In with your existing Samsung account or create a new Samsung account.
- Start your free trial.
- Upload your music to the cloud and have it automatically appear on your device: Go to www.musichub.com from your computer and install the Uploader
What does it cost?
Music Hub is free to download. You can browse our catalog and listen to 30-second previews of all songs before purchasing.
You can also subscribe to Music Hub Premium. For pricing information in your country, click here
After the free trial, this amount will be automatically charged to the credit card you enter when you set up your Samsung account.
What are the Music Hub system requirements?
For Windows: Windows XP Home Edition or higher.
For Mac: Mac OS 10.5 or higher.
What browsers does Music Hub support?
Music Hub requires Adobe Flash Player (version 10.0.12.36 and higher), and works with the following Internet browsers:
- Google Chrome (version 17+)
- Microsoft Internet Explorer (version 8+), IE8 Compatibility Mode not supported
- Mozilla Firefox (version 10+)
- Safari (version 5+)
We recommend using Mozilla Firefox or Google Chrome on the PC, and Google Chrome or Safari on the Mac.
Purchases and Subscription
What if I subscribe to Music Hub Premium but then want to cancel?
No problem, you can cancel at any time. You will retain the service through the remainder of the billing period, after which time your account will be terminated.
To cancel from the device, open the Account icon and select Change Account Information, then choose to Cancel Subscription. To cancel online, sign in at www.musichub.com
, go to Subscription settings and select Cancel Account.
Once you cancel, you will no longer be able to store your music in the cloud or access the web player. Any songs you purchased will still appear in your collection.
When I purchase music, where is it downloaded to?
When you purchase music from the Music Hub store, it is automatically downloaded to your device and stored on your SD card.
If you are a Music Hub Premium subscriber and have altered your settings to Stream Only, you will need to manually choose to download the songs to your device (otherwise they will stream from the cloud).
Is the album artwork included when I purchase downloads?
All new and recently added downloads will contain artwork but some downloads from the older part of the catalog may not.
Do I need to re-purchase tracks in order to download them again?
No, you can download any track you purchase an unlimited number of times to any registered device.
Using the Mobile App
What settings should I use to optimize battery life on my mobile device?
The default settings are already set to optimize the battery life on your mobile device. To ensure battery saving if you do decide to alter the default settings, be sure to select the Stream Only option and the Standard sound quality option (Music Hub Premium only). Also, if you are doing a bulk download, set it to only work when plugged in to a power source.
How do I improve the sound quality and audio options on my mobile device?
Go to Settings and switch from the default audio setting (Standard) to the High Quality option (Music Hub Premium only). You can also adjust the Equalizer to better suit your audio preferences.
Why are some songs in white font and some in gray font?
Songs in white are downloaded or cached onto your phone. The songs in gray are stored in the cloud. (Note: When offline or without network coverage, only songs in white will be available to play from your phone.)
Can I use Music Hub on an airplane or other area where I don't have network coverage?
Yes, as long as you store at least some of your songs on your phone. If you choose to only stream songs from the cloud, you will not be able to play music on an airplane or anywhere else where there is no Wi-Fi or network coverage.
What if I don't want to store any songs on my phone?
If you want to play songs on the mobile app but not have the songs stored on your phone, go to Settings and select the Stream Only option (Music Hub Premium only). If you select this option you will not be able to play songs on an airplane or anywhere else where there is no Wi-Fi or network coverage.
What if I want to download a lot of music at once to my phone?
Tap the dropdown menu on any artist, album, playlist or song and select Download Now and the music will download wirelessly. In the Settings menu you can also control if you want downloads to occur only when in Wi-Fi (to save on data plans) or both in Wi-Fi and network coverage.
Direct syncing is also a good option if you want to upload a lot of music directly onto your device, and are not worried about saving storage space. Just plug your device directly into your PC/Mac and it will automatically start uploading your music library.
Note: Direct sync loads your original files onto the device, which will likely be larger than files that are uploaded to the Music Hub cloud and then streamed to your device.
Can I play non-Music Hub music through the app?
Yes, all DRM-free songs on your SD card will automatically show up. If you do not see them, go to Settings and select "Show SD Card Songs".
Does my computer need to be connected to play music on my mobile device?
No, your computer does not need to be connected to listen to music on your device. All of the music that you upload to the cloud will be instantly available on your mobile devices.
Uploading Your Music
How do I install the Uploader?
to install the Uploader.
How long will it take to upload my music collection?
It depends on how much of your library we're able to match, but typically it will take a couple hours to upload an average-sized collection. When you run the Uploader we first scan your songs to see which ones already exist in our catalog. These matched songs are immediately available. Songs that aren't matched are uploaded at a rate of 2-3 songs per minute.
How much storage do I have?
When you upload your music collection to the cloud, our technology scans your songs to see which ones already exist in our catalog. With millions of songs and growing, most of your music is probably already up there. For any songs that we can't match, we simply upload directly from your library. We provide 100 GB of storage for all unmatched songs (equivalent to approximately 60,000 unmatched songs).
What music management software does Music Hub support?
Music Hub currently supports both iTunes and Windows Media Player. You can also upload music from custom folders on your computer.
What types of music files does Music Hub support?
Music Hub uploads a wide range of DRM-free formats, including MP3, MP4, AAC, AAC+ and WMA. Music Hub will not upload Digital Rights Management (DRM)-protected formats, such as M4P.
Can I upload music to the cloud from more than one computer?
No, the service only allows uploading from one PC/Mac at this time. When you install the Uploader, make sure you install it on the computer that holds your music collection.
How can I upload only certain artists or playlists?
From the web player, open Application Settings and select Upload Specific Selections under Library Options. Then select (or de-select) the artists you would like to add or remove.
How do I upload podcasts?
From the web player select the Application Settings. Then select the Include Podcasts checkbox. Any podcasts you have in your library will be uploaded. (Note: This will only work if you use iTunes as your Music Library Location since we read the "podcast" tag that way.)
Troubleshooting for the Uploader
My music stopped uploading to the cloud. Why?
Go to the Uploader application on your computer and check for specific status information.
What's the best way to remove some songs from the cloud?
For a few songs: In the web player, select the dropdown next to a song, artist or album and choose Unload if you want to remove from the cloud now but may want to add back later, or choose Delete to remove entirely from My Library.
For a lot of songs: From the web player select the Application Settings, then select Upload Specific Selections under Library Options. Uncheck any artists or playlists you want to remove from the cloud. The songs will be tagged as Unloaded.
What are some basic troubleshooting techniques for Uploader issues?
If you don't see all of the songs in your web browser that you thought were uploaded, try refreshing your web browser.
If that doesn't work, or you are having trouble uploading your music from your computer, restart the Uploader:
For the PC
, quit the Uploader by clicking on the Music Hub icon in your system tray and selecting Exit. To restart, choose the Uploader from your Start menu.
For the Mac
, quit the Uploader by right-clicking the Music Hub icon and selecting Quit. Open up your Applications folder and double click the Music Hub application icon to relaunch the Uploader.
If you continue to see many songs missing or have a significant mismatch between the number of songs you have uploaded and the number of songs you see in the web player, you will need to reset your catalog. WARNING: This will delete your entire library from the cloud and will require a completely new upload to take place:
- Go back into the Uploader and select Reset Music Library from the Account tab.
- Go to the Music tab and select the music you want to upload.
- It will automatically begin re-uploading.
Questions? Contact Us.
If you need assistance, please contact the Music Hub customer support team.
Call Customer Service (Mon-Fri 9am to 6pm PST) 1-877-476-7960